What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    my forms have stopped working via email

    Asked by fredtwistcommcom on April 25, 2013 at 03:04 PM

    After months of successful submissions, my three forms on this web site: http;//www.ernestotailoring.com have stopped being received. The submissions are there if I navigate via the JotForm web site and I can download as Excel. It's just that the emails have stopped. Spam forder has been checked and when I test I do not get a "Thanks-You" email either.

     

    Pages with my three forms are:

    http://www.ernestotailoring.com/contactus.html

    and

    http://www.ernestotailoring.com/signup.html

    and

    http://www.ernestotailoring.com/asked.html

    Thanks!

     

    Fred

    Page URL:
    http://www.ernestotailoring.com/contactus.html

    My Forms email stopped working Emails Submissions JotForm excel
  • Profile Image

    Answered by sidharth_kch on April 25, 2013 at 03:14 PM

    @fredtwistcommcom

     

    Upon checking your account, i found that your email id "fred@twistcomm.com, edesumma@ernestotailoring.com" is in our bounce list (reason mentioned below). 

     

    Result: 

    fred@twistcomm.com is IN the bounce list  

    Reason(s) : 5.1.0 - Unknown address error 550-'5.7.1 ... H:MXB [199=

    .255.193.31] Connection refused due to abuse. Please contact your E-mail pr=

    ovider.'

    Result: 

    edesumma@ernestotailoring.com is IN the bounce list  

     

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 The message from (<0000013da35=

    2c370-02331700-43c8-4ea1-9bfc-9eb27a4a5a76-000000@amazonses.com>) with the =

    subject of (230053942542229290Contact Ernesto Custom Tailoring http://submit.jotform.us/form.php?formID=3D213353451261=

    43&sid=3D230053942542229290&mode=3Dedit76.111.111.245New submission: Co=

    ntact Ernesto Custom Tailoring) matches a profile the Internet community ma=

    y consider spam. Please revise your message before resending.'

     

    I have removed this email address from the bounce list and you should start receiving your submission emails. But seeing the bounce reason looks like you need to change the notification subject line of your form.

    Should you have any questions please feel free to contact us.

    Thanks,

    Sidharth

     

  • Profile Image

    Answered by fredtwistcommcom on April 26, 2013 at 05:00 PM

    But seeing the bounce reason looks like you need to change the notification subject line of your form.

    What do you suggest?

    This is what I beleive is the notification subject line:

     

    {E_mail_}{id}{form_title}{edit_link}{ip}New submission: {form_title}

     

    Or am I mistaken?

  • Profile Image

    Answered by fredtwistcommcom on April 26, 2013 at 05:43 PM

    OK.

    I answered my own question and we have simplified all of our Subject lines.

    Thanks for a great service!