Update Username

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    Theurbanmissions
    Asked on January 03, 2020 at 11:24 AM

    We would like to update our username to Urban Church

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    JohnRex
    Answered on January 03, 2020 at 12:44 PM

    We can do that for you. However, spaces are not allowed to be used on account usernames. 

    Is it fine with you if we use UrbanChurch or Urban_Church instead? Please advise.

    Also, if you're using custom URLs to your forms, it will no longer work once the username is changed. You need to create custom URLs again with your new username. You can check the guide: How to Create a Custom URL of a Form?

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    Theurbanmissions
    Answered on January 03, 2020 at 07:50 PM
    Yes, Urbanchurch is perfect! Thanks so much!
    Sent from my iPhone
    ...
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    Jed_C
    Answered on January 03, 2020 at 09:13 PM

    As per your request, I have now updated your username from Theurbanmissions to UrbanChurch.

    Please note that custom form URL's needs to be updated and republish to your users. Custom form URLs with your old username will no longer work.

    https://www.jotform.com/help/261-How-to-create-a-Custom-URL-of-a-form   

    Let us know if you have any questions or if you need further assistance.