What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I no longer receive emails from prospective customers

    Asked by dmclenna on April 25, 2013 at 08:03 PM

    Hi

    I have two forms incluced on my website offering customers the option to ask for a quote for services.  While the form displays when clicked, once completed and submitted it does not show up on in my inbox?

    Hopefully you can offer some suggestions on what I can do to fix it.

    Thanks

    Doug McLennan

    Page URL:
    http://www.labourneighbour.com/get-a-quote.html

    Screenshot
    Emails two forms thanks
  • Profile Image

    Answered by jeanettebmz on April 25, 2013 at 11:28 PM

    Hi, I have checked if your email address is in our bounce list which is not. Probably the submissions have gone to the Spam Folder

    Also, I had to tweak your email notifications settings, you have to have noreply@jotform.com as your sender email adddress.

    Please check the guide below to prevent email problems

    How to setup email alerts to prevent email bouncing related issues