I no longer receive emails from prospective customers

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    dmclenna
    Asked on April 25, 2013 at 08:03 PM

    Hi

    I have two forms incluced on my website offering customers the option to ask for a quote for services.  While the form displays when clicked, once completed and submitted it does not show up on in my inbox?

    Hopefully you can offer some suggestions on what I can do to fix it.

    Thanks

    Doug McLennan

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    jeanettebmz
    Answered on April 25, 2013 at 11:28 PM

    Hi, I have checked if your email address is in our bounce list which is not. Probably the submissions have gone to the Spam Folder

    Also, I had to tweak your email notifications settings, you have to have noreply@jotform.com as your sender email adddress.

    Please check the guide below to prevent email problems

    How to setup email alerts to prevent email bouncing related issues