Account incorrectly billed and want to cancel and refund the payment.

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    Marc
    Asked on January 04, 2020 at 02:35 AM

    Hello,

    I've been a customer for a couple years. I had to cancel my subscription this year and did it early. I remember doing this because it asked me if I was sure many times.

    On 12/23 my checking account was charged $390. I'm not sure why this happened but I'd like to get a refund.

    Thank you

    Marc

  • Profile Image
    Jed_C
    Answered on January 04, 2020 at 06:21 AM

    As per your request, I have now cancelled your subscription and refunded $390 amount. The refund normally takes 7-10 business days to be credited to your account.

    Let us know if you have any questions or if you need further assistance.