PDF document not attaching to the email

  • Profile Image
    SianWood
    Asked on January 04, 2020 at 08:33 AM

    For some reason the PDF is not attaching although it has been previously. I can't get back into the form to check anything as I have a black screen with these four boxes. I have tried reloading. The form works but I can't access it. Help pelase.

  • Profile Image
    SianWood
    Answered on January 04, 2020 at 09:29 AM

    I can access the form now but the PDF is still not attaching. Help please.

  • Profile Image
    Kiran
    Answered on January 04, 2020 at 12:21 PM

    As I check your Jotform, I see that the PDF attachment option is not enabled for the email notification and enabled only for the autoresponder. If you are referring to the PDF attachment for the notification, please try enabling the option in the Advanced tab of email settings. Please see the guide below:

    https://www.jotform.com/help/503-How-To-Include-Submissions-As-PDF-Attachment-In-The-Email-Notifications

    If you are referring to the autoresponder, please disable the option once and save the email. Then edit the autoresponder to enable the PDF attachment option to see if that works. 

    Please get back to us if you need any further assistance. We will be happy to help.