What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Do I need to complete paypal form in order to get notification?

    Asked by JayPMac on April 25, 2013 at 11:07 PM

    When I tried to test this form (http://www.jotform.com//?formID=31108274725148), I clicked on "Submit" and it took me to the PayPal payment page.  So far, so good.  But I received no Notification Email from JotForm.  Don't believe I have to complete the transaction with PayPal, in order to receive a notification.  Or do I?

    Reviewed the relevant tutorials, but I can't see any obvious errors that I might have made in creating the form.  Can you tell me what I'm doing wrong? 



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    JotForm Support

    Answered by EltonCris on April 26, 2013 at 12:39 AM

    Hi Jay,

    Yes, you should complete the payment process at Paypal in order to get notification otherwise it will be stored as "Incomplete Payment" on your form's submissions page. Here's how to view them. How to View Incomplete Payments

    Luckily, we already have option that sends notifciation to your email address even if the payment isn't settled at Paypal. Here's how to enable it.

    Thank you!

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    Answered by JayPMac on April 26, 2013 at 12:53 AM

    That was the answer I was looking for.  Thank you so much!

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    JotForm Support

    Answered by EltonCris on April 26, 2013 at 02:09 AM

    Your welcome!