Do I need to complete paypal form in order to get notification?

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    JayPMac
    Asked on April 25, 2013 at 11:07 PM

    When I tried to test this form (http://www.jotform.com//?formID=31108274725148), I clicked on "Submit" and it took me to the PayPal payment page.  So far, so good.  But I received no Notification Email from JotForm.  Don't believe I have to complete the transaction with PayPal, in order to receive a notification.  Or do I?

    Reviewed the relevant tutorials, but I can't see any obvious errors that I might have made in creating the form.  Can you tell me what I'm doing wrong? 

    Thanks,

    Jay

  • Profile Image
    EltonCris
    Answered on April 26, 2013 at 12:39 AM

    Hi Jay,

    Yes, you should complete the payment process at Paypal in order to get notification otherwise it will be stored as "Incomplete Payment" on your form's submissions page. Here's how to view them. How to View Incomplete Payments

    Luckily, we already have option that sends notifciation to your email address even if the payment isn't settled at Paypal. Here's how to enable it.

    Thank you!

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    JayPMac
    Answered on April 26, 2013 at 12:53 AM

    That was the answer I was looking for.  Thank you so much!

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    EltonCris
    Answered on April 26, 2013 at 02:09 AM

    Your welcome!

    Cheers!