The save for later email is not going to the user. It's coming back to the form owner.  How can this be redirected

  • MLAYFUND
    Asked on January 5, 2020 at 4:08 AM

    the save for later email is not going to the user. It's coming back to the form owner.  How can this be redirected

  • Mike_G JotForm Support
    Replied on January 5, 2020 at 4:35 AM

    It is possible that you are receiving the "Continue Form" email as the account owner because you are logged to your account on the same browser where you are testing your form.

    When your respondents are filling up the form, they will get this prompt message which will give them the option to create an account or just skip it.

    1578216633zt04 26 09 Screenshot 10

    Supposed they have skipped, they will be asked to enter an email address where they would like the "Continue Form" email to be sent or they can just copy and save on their end the link.

    1578216734zt04 26 20 Screenshot 21

    I have tested the Save&Continue feature of your form and here is a screenshot of the email I got.

    1578216875zt04 33 40 Screenshot 32