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AlineRamosEcbAsked on January 5, 2020 at 8:42 AM
Good Morning!
The form has an error in the configuration of sending Notification and Autoresponder emails.
It is configured to send some fields such as:
- Products: {myProducts}
- the link: {edit_link}
But in the email that the customer receives is not coming this information and some other.
Attached are the images:
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VincentJayReplied on January 5, 2020 at 11:38 AM
I checked and investigated your form and I didn't see the {My_Products} in email alerts content.
Please try using the {meusProdutos} instead of the {My_Products}.
After that, please try it and let us know if the issue still persists.
Related guide: https://www.jotform.com/help/231-How-to-Strip-Payment-Labels-and-Separate-Payment-Info-on-Email-Alerts
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VincentJayReplied on January 5, 2020 at 11:39 AM
Just to add, here's a screencast guide on how to find the form fields:
Thank you.