Error form in configuration of emails sent after sending

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    AlineRamosEcb
    Asked on January 05, 2020 at 08:42 AM

    Good Morning!

    The form has an error in the configuration of sending Notification and Autoresponder emails.

    It is configured to send some fields such as:

    - Products: {myProducts}

    - the link: {edit_link}


    But in the email that the customer receives is not coming this information and some other.


    Attached are the images:


  • Profile Image
    VincentJay
    Answered on January 05, 2020 at 11:38 AM

    I checked and investigated your form and I didn't see the {My_Products} in email alerts content. 

    Please try using the {meusProdutos} instead of the {My_Products}

    After that, please try it and let us know if the issue still persists.

    Related guide: https://www.jotform.com/help/231-How-to-Strip-Payment-Labels-and-Separate-Payment-Info-on-Email-Alerts


  • Profile Image
    VincentJay
    Answered on January 05, 2020 at 11:39 AM

    Just to add, here's a screencast guide on how to find the form fields:

    1578242363confs.gif

    Thank you.