Email-send fails

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    Asked on April 26, 2013 at 03:51 AM

    Hello there,

    I have a problem in a jotform on, which runs in a Joomla-site. Everything is working just fine, the user can input his data, but the form is not sent to the email specified in the email-notification-tab in jotform - the mailaddress is - and there seems to be no way, that an email is sent to this address. Testmails to my address ( are working, but not to the mailaddress specified before.

    Can you assist there?

    Thanks in advance

    Thomas Grandegger

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    Answered on April 26, 2013 at 05:01 AM


    I checked your form and dont see any issue with your notification configuration.

    To ensure the delivery of emails, request you to change the "Sender Email" to "". 

    Let us know if you continue to have this issue and we will investiagte further.