Email-send fails

  • Profile Image
    fraterminor
    Asked on April 26, 2013 at 03:51 AM

    Hello there,

    I have a problem in a jotform on www.westwood-global.ch, which runs in a Joomla-site. Everything is working just fine, the user can input his data, but the form is not sent to the email specified in the email-notification-tab in jotform - the mailaddress is rwinter@westwood-global.ch - and there seems to be no way, that an email is sent to this address. Testmails to my address (tg@i-nterface.at) are working, but not to the mailaddress specified before.

    Can you assist there?

    Thanks in advance

    Thomas Grandegger

  • Profile Image
    sidharth_kch
    Answered on April 26, 2013 at 05:01 AM

    @fraterminor

    I checked your form and dont see any issue with your notification configuration.

    To ensure the delivery of emails, request you to change the "Sender Email" to "noreply@jotform.com". 

    Let us know if you continue to have this issue and we will investiagte further.

    Thanks,

    Sidharth