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  • Profile Image

    The form doesn't send a email when its filled and sent.

    Asked by Vitaly Chizhov on April 26, 2013 at 04:33 AM

    http://form.jotformeu.com/jsform/31145157151344

     

    I'm tryed to set email to this address: info@olkpalvelut.fi but it doesnt working. I have tryed everything, but nothing happened. :( Emailbox is working. Spam folder is empty.

     

     

    Best regards,

    Vitaly

    Page URL:
    http://www.olkpalvelut.fi/index.php?id=tarjouspyynto

    email jsform jotformeu fi
  • Profile Image

    Answered by sidharth_kch on April 26, 2013 at 05:05 AM

    @Vitaly Chizhov

    Upon checking your account, i found that your email id "info@olkpalvelut.fi" is in our bounce list (reason mentioned below). 

    Result: 

    info@olkpalvelut.fi is IN the bounce list  

    Reason(s) : 5.4.7 - Delivery expired (message too old) [Default] 552-': Recipient address rejected: Mailbox message count quota exceeded, ple=

    ase try again later.'

    I have removed this email address from the bounce list and you should start receiving your submission emails.

    Should you have any questions please feel free to contact us.

    Thanks,

    Sidharth

  • Profile Image

    Answered by svs on April 26, 2013 at 05:29 AM

    Hi.

     

    It still dont working. It sends now email to my email address? Only "test email" button is working, it sends email to my email (wrong email) And I can't change it to info@olkpalvelut.fi 

  • Profile Image

    Answered by sidharth_kch on April 26, 2013 at 08:04 AM

    @SVS

    When you click "Test Email" button, it will always send email to the account email id associated with your JotForm account. Thats how its designed and if you need to test the notification email, you need to actually submit your form. You can click on "Preview" menu on your form builder and submit the form to be able to test the notification alert you have configured.

    Let us know if you need further assistance.

    Thanks,

    Sidharth

  • Profile Image

    Answered by sdvsdsd on April 26, 2013 at 09:15 AM

    I have tested from "preview" and from the website, but it still not working. It doesnt send a email.

  • Profile Image

    Answered by sidharth_kch on April 26, 2013 at 09:28 AM

    Is this your form :31145157151344 I see you have a guest account and you should register a free account.

    I see that you have a conditional email setup where "Nimi" is filled the email is supposed to go to email id "info@olkpalvelut.fi"

    I checked this email id and found it also to be in bounced list for following reason:

    Result: info@olkpalvelut.fi is IN the bounce list

    Reason(s) : 5.4.7 - Delivery expired (message too old) [Default] 552-': Recipient address rejected: Mailbox message count quota exceeded, ple= ase try again later.'

    I have removed this email id from the bounce laist and you should start receiving your submission emails if the conditions are matched.

    Can you please test and let us know if you continue to have this issue.

    Thanks,

    Sidharth