What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Unable to create a subuser and assign "Share all forms"

    Asked by gl002 on April 26, 2013 at 05:25 AM

    the form doesn't work

  • Profile Image

    Answered by sidharth_kch on April 26, 2013 at 08:00 AM


    I have not understood the issue you are facing? What issues are you facing with your form?

    When you create a subuser and share your form and invitation email will be sent to the email id you used to share form. Let us know if the user is not receiving emails?



  • Profile Image

    Answered by gl002 on April 26, 2013 at 02:51 PM
    when I fill in the email address and click on 'create' nothing happens. The
    form seems as if it can't send the email-address
    2013/4/26 JotForm Support Forum
  • Profile Image

    Answered by glennlee on April 26, 2013 at 03:03 PM


    I tried to create subuser in my end and I did not replicate the same error. Please try to clear your browser cache then try it again.

    Are you having trouble on creating subusers? If this is not the issue, please provide us more details.


  • Profile Image

    Answered by gl002 on April 27, 2013 at 12:25 AM
    you'r right, when I create a subuser with the option 'Select from my
    forms', it works. But creating a subuser with option 'Share all forms'
    doesn't work (i.e. the click on 'create' won't send the form). Even after
    creating a subuser and then editing the subuser I cannot change to the
    option 'Share all forms'.
    2013/4/26 JotForm Support Forum
  • Profile Image

    Answered by moonzkie on April 27, 2013 at 02:02 AM


    I was able to replicate on the said problem on your account. I have forwarded this matter to the development team.  They will look into this as soon as they can.

    Thank you for your patience.

  • Profile Image
    JotForm Support

    Answered by mdikici on June 06, 2013 at 02:31 AM

    It seems working fine now, thanks for your feedback.