Unable to create a subuser and assign "Share all forms"

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    gl002
    Asked on April 26, 2013 at 05:25 AM
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    sidharth_kch
    Answered on April 26, 2013 at 08:00 AM

    @gl002

    I have not understood the issue you are facing? What issues are you facing with your form?

    When you create a subuser and share your form and invitation email will be sent to the email id you used to share form. Let us know if the user is not receiving emails?

    Thanks,

    Sidharth

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    gl002
    Answered on April 26, 2013 at 02:51 PM
    when I fill in the email address and click on 'create' nothing happens. The
    form seems as if it can't send the email-address
    2013/4/26 JotForm Support Forum
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    glennlee
    Answered on April 26, 2013 at 03:03 PM

    Hi,

    I tried to create subuser in my end and I did not replicate the same error. Please try to clear your browser cache then try it again.

    Are you having trouble on creating subusers? If this is not the issue, please provide us more details.

    Thanks!

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    gl002
    Answered on April 27, 2013 at 12:25 AM
    you'r right, when I create a subuser with the option 'Select from my
    forms', it works. But creating a subuser with option 'Share all forms'
    doesn't work (i.e. the click on 'create' won't send the form). Even after
    creating a subuser and then editing the subuser I cannot change to the
    option 'Share all forms'.
    2013/4/26 JotForm Support Forum
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    moonzkie
    Answered on April 27, 2013 at 02:02 AM

    Hi,

    I was able to replicate on the said problem on your account. I have forwarded this matter to the development team.  They will look into this as soon as they can.

    Thank you for your patience.

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    mdikici
    Answered on June 06, 2013 at 02:31 AM

    It seems working fine now, thanks for your feedback.