How do I cancel the subscription?

  • Profile Image
    Asked on January 05, 2020 at 07:06 PM

    Hello I want to cancel my account and dont want to continue my payment when the contract ends.

    Please let you know that you received this message. Also can you send me the bill again for paying the premium account?

    Thank you


  • Profile Image
    Answered on January 05, 2020 at 09:14 PM

    You would have to manually cancel the subscription(I-5JHJV6SE3HAS) from your PayPal account. Follow this guide:

    1. Login to your Paypal Account
    2. Find the reference to the latest payment you have made to Jotform
    3. Once found, click the subscription number for that transaction
    4. Now click on the "Cancel Subscription" button and that is it.

    Here is your last invoice:

    Let us know if you need further assistance.