Account mistakenly downgraded due to duplicate PayPal subscription

  • Profile Image
    Asked on January 06, 2020 at 04:16 AM
    Hi there,
    Yesterday I got a message from you that my Jotform Account is Downgraded.

    This is a mistake. Why is my account downgraded?

    I have an annual SILVER subscription from 1.12.19 on and stopped the monthly (BRONZE) subscription on 5.12.19.

    Please respond/clarify.

    Kind regards,
    jules annink

    these are the details
    ou set up an automatic payment profile  
      Hello jules Annink,

    You just set up an automatic payment profile to Jotform Inc. Here are the details:

    Jotform Inc.
    Jotform silver yearly

    Here are the details about the automatic payment you just set up:

    $390,00 USD
    1 Dec 2020
    ING Giro (Confirmed) x-0213

    Trial Period

    Trial period amount: $234,00 USD
    1 Dec 2019
    1 Dec 2020

    Next payment detail

    1 Dec 2020
    $390,00 USD

    To change or cancel your agreement with Jotform Inc., log in to your PayPal account, go to your Profile, and click Account info. Update your agreement in the "Preapproved payments" section.

    PayPal team

    Jotform Inc. refunded 19,00 USD from your purchase on 5 December 2019

    The money will be refunded to your bank account ending in 0213. It may take a few days to appear on your statement. If we can't refund the money to your bank account, we'll refund it to your PayPal balance instead. 

    Your refund summary
    Transaction ID: 2H387761HE4157416 6 December 2019 16:46:42 CET
    Total purchase amount 19,00 USD
    Amount refunded 19,00 USD
    Refund paid by

    Jotform Inc.

    Refund paid to
    jules Annink
  • Profile Image
    Answered on January 06, 2020 at 05:29 AM

    Apologies for the inconvenience. You are right, your account was mistakenly downgraded due to a duplicate subscription.

    I have now reinstated your Silver plan. Let us know if you need  further assistance.