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webspeakersAsked on January 6, 2020 at 4:16 AMHi there,
Yesterday I got a message from you that my JotForm Account is Downgraded.
This is a mistake. Why is my account downgraded?
I have an annual SILVER subscription from 1.12.19 on and stopped the monthly (BRONZE) subscription on 5.12.19.
Please respond/clarify.
Kind regards,
jules annink4
these are the detailsou set up an automatic payment profile Hello jules Annink, You just set up an automatic payment profile to JotForm Inc. Here are the details:
JotForm Inc. JotForm silver yearly I-ATXU94XADDSM Here are the details about the automatic payment you just set up:
$390,00 USD Yearly 1 Dec 2020 ING Giro (Confirmed) x-0213 Trial Period
Trial period amount: $234,00 USD Yearly 1 Dec 2019 1 Dec 2020 Next payment detail
1 Dec 2020 $390,00 USD To change or cancel your agreement with JotForm Inc., log in to your PayPal account, go to your Profile, and click Account info. Update your agreement in the "Preapproved payments" section.
Sincerely,
PayPal teamJotForm Inc. refunded 19,00 USD from your purchase on 5 December 2019 The money will be refunded to your bank account ending in 0213. It may take a few days to appear on your statement. If we can't refund the money to your bank account, we'll refund it to your PayPal balance instead.
Your refund summary Transaction ID: 2H387761HE4157416 6 December 2019 16:46:42 CET Total purchase amount 19,00 USD Amount refunded 19,00 USD Refund paid by JotForm Inc.
Refund paid to jules Annink jules@webspeakers.nl -
Vanessa_TReplied on January 6, 2020 at 5:29 AM
Apologies for the inconvenience. You are right, your account was mistakenly downgraded due to a duplicate subscription.
I have now reinstated your Silver plan. Let us know if you need further assistance.