Need help with optimization of my form on wix for mobile.

  • Profile Image
    umi911
    Asked on January 06, 2020 at 09:33 AM

    Hi,

    I would first like to say that I love this platform. And before I go ahead with an upgrade, I wanted to fully test it on Wix. While doing so, I came across the problem of optimizing the form on Wix. 

    Followed the embed steps which are super easy, however, the Card type form is not smooth in terms of look, positioning, and functionality. I need help in finding out where I am going wrong with integrating the form called 'Cash buyers' in this account.

    How can I make it responsive across all the devices - PC, Mobile, and IPADs, etc? 

    On IPAD the field disappears once I type in something. On the desktop version, it's not going with the overall theme of the website in terms of the fit in the Html space. On mobile, it's making the form scroll down. Overall I need help with this form in terms of responsiveness as the Card type which will help my client fill up details quickly without the need of scrolling down on mobile or searching for fields or fields disappearing on IPAD etc. 


    Below I am providing the website URL which you can test across all the devices. Please advise on how to go ahead solving this issue.

    Thanks,

    Umair.

  • Profile Image
    Richie_P
    Answered on January 06, 2020 at 10:20 AM

    The card form is default mobile responsive.

    Can you please try to follow this guide:

    https://www.jotform.com/help/70-Adding-a-Form-to-Your-Wix-Site


    Let us know how it goes.

  • Profile Image
    umi911
    Answered on January 14, 2020 at 11:51 AM

    Hi Richie,

    Thank you for your reply. We followed the instructions on the link you sent, however, we are still having a problem with the form on our website on the IPAD. It disappears while typing and is not very visible in general (does not have the same background colors either).

    Also, although it is clearly visible on the iPhone, it is a little sluggish. Could you please advise?

    Here's the link to the website: www.nestinvestors.com


    Best Regards,

    Umair Peshimam. 

  • Profile Image
    Richie_P
    Answered on January 14, 2020 at 01:05 PM

    Unfortunately, we don't have an iPad to test your form. However, I have tested it on my iPhone 7 and it seems the embedded form is working correctly at my end.

    I have cleared your form cache.

    If the issue still remains, kindly share your iPad and IOS version.

    Also,if possible can you please share a screenshot.

    Guide:-How-to-add-screenshots-images-to-questions-to-the-support-forum