Payment form not working sometimes

  • jmather2022
    Answered on January 06, 2020 12:32 PM


    We have been using JotForm to collect applications for Milwaukee Montessori School and lately people have been having a really hard time submitting the application fee which hasn't happened before.

    I would say its user error but its happening too frequently with the same complaint.

    6 complaints in the last month...

    Can you please look into this and let us know how it can be fixed?

    Jotform Thread 2102156 Screenshot
  • VincentJay
    Answered on January 06, 2020 03:11 PM


    May we know the error message or the complaint so we can try to replicate the issue?

    You can share a screenshot here in the Forum by following this guide:

    We'll wait for your reply. Thank you.