Payment form not working sometimes

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    jmather2022
    Asked on January 06, 2020 at 12:32 PM

    Hello,


    We have been using Jotform to collect applications for Milwaukee Montessori School and lately people have been having a really hard time submitting the application fee which hasn't happened before.


    I would say its user error but its happening too frequently with the same complaint.


    6 complaints in the last month...


    Can you please look into this and let us know how it can be fixed?



  • Profile Image
    VincentJay
    Answered on January 06, 2020 at 03:11 PM

    Hi,

    May we know the error message or the complaint so we can try to replicate the issue?

    You can share a screenshot here in the Forum by following this guide: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We'll wait for your reply. Thank you.