Incorrect charge today

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    Michael Alman 
    Asked on January 06, 2020 at 01:00 PM

    I would like to adjust my account to not have to pay the $190 today.

     

    is that possible?

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    BDAVID
    Answered on January 06, 2020 at 03:38 PM

    Thank you for contacting us. Do you want to downgrade your account back to free plan? If that is correct, please let us know what your account username is, we will be glad to assist you.

    Note: there is no account under your email address "****ym**ky@yahoo.com".

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    Michael Alman 
    Answered on January 06, 2020 at 04:50 PM

    Thanks so much for the swift reply.
    Yeah, it looks like I am just not using my jotform as much as I should or could be, to warrant such a large charge.
    With that said, the $190 charge seemed a little outlandish.
    My account name is:
    liferaftme
    What I was thinking to do, is just consolidate my forms to five of them, and work within that realm. 
    Would that be possible, and we could waive the charge?
    Check it out and let me know. As you can see, a lot of the forms, haven't been touched since 2016
    Best,
    -Michael 

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    BDAVID
    Answered on January 06, 2020 at 06:03 PM

    We have a 30 days money back guarantee policy, so we can cancel and fully refund the recent renewal of the subscription(I-6VF2YWEAHV0R) for the account username "Liferaftme". For security reasons, we will need you to log in to that account, and open a new forum thread to request the cancellation of your recent renewal.

    Please note that once your account is downgraded back to free plan, the system will delete your submissions, and will keep the 500 most recent ones, because Free accounts can store up to 500 submissions only. So, you may want to download your data before requesting the downgrade: https://www.jotform.com/help/374-How-to-Export-All-of-Your-Data-at-Once