Unable to log into my account

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    Amanda Edwards 
    Asked on January 06, 2020 at 01:12 PM


    I haven't been able to log in to my account for a week or so. I did email for help a week ago but haven't received a response.

    I have clicked to reset my password but haven't received an email with the password reset link.  My username is JotformsACES

    Please can someone help asap

    Thank you


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    Answered on January 06, 2020 at 04:06 PM

    Thank you for contacting us. Your email address "******@aces*********.co.uk" was found in our bounce list.

    We have now removed it from the bounce list, and sent the password reset instructions again. Please check your spam folder, let us know if you need more help.