Unable to log into my account

Hello

I haven't been able to log in to my account for a week or so. I did email for help a week ago but haven't received a response.

I have clicked to reset my password but haven't received an email with the password reset link.  My username is JotformsACES

Please can someone help asap

Thank you

Amanda 

Thank you for contacting us. Your email address "******@aces*********.co.uk" was found in our bounce list.

We have now removed it from the bounce list, and sent the password reset instructions again. Please check your spam folder, let us know if you need more help.