Change primary email on our account

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    Asked on January 06, 2020 at 01:28 PM

    The primary email on our account belongs to someone who is no longer at our company.  (Username: mjmjoyce).  We have tried to go in and change the email to the proper person but it is not saving the change.  Can this be done on your end? j****@m***** is no longer employed. The email should be m****@m*****  Please advise what we should do to make this change.


    Thank you,

    Madi Cona

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    Answered on January 06, 2020 at 04:45 PM

    The email address cannot be changed to "m****@m*****", because this email is used in another account(username: mcona) already.

    Please try using another email address. Let us know if you need more help.