Change primary email on our account

  • Profile Image
    mjmjoyce
    Asked on January 06, 2020 at 01:28 PM

    The primary email on our account belongs to someone who is no longer at our company.  (Username: mjmjoyce).  We have tried to go in and change the email to the proper person but it is not saving the change.  Can this be done on your end? j****@m*****gschurch.org is no longer employed. The email should be m****@m*****gschurch.org.  Please advise what we should do to make this change.

     

    Thank you,

    Madi Cona

  • Profile Image
    BDAVID
    Answered on January 06, 2020 at 04:45 PM

    The email address cannot be changed to "m****@m*****gschurch.org", because this email is used in another account(username: mcona) already.

    Please try using another email address. Let us know if you need more help.