"You've run out of upload quota" Message

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    Asked on January 06, 2020 at 02:22 PM


    We are having issues with all of our JotForms. We keep receiving the message "You've run out of upload quota!" with additional details on how to upgrade our account. I deleted quite a few form submissions to clear up our upload space, and I cleared our form cache, but we are still receiving this message. I've included the url and a screenshot.

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    Answered on January 06, 2020 at 03:06 PM

    I did some testing and figured out how to get the form working again. I cloned my form, and the cloned form worked just fine. I then deleted my cloned form, and went into the original form and made a minor change. I published the minor change and my form was working again. I went back into the form and removed the minor change that I made, and the form continued to work.

    It seems that there may be some lagging that happens when the cache is cleared, and making a minor change gives it the boost it needs to realize that the form has empty space it can once again use.

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    Answered on January 06, 2020 at 06:34 PM

    When you come across a similar issue in future, you just need to clear your form cache - https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache 

    That will resolve the issue.

    I can see that your forms are working fine now.