What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Premium Subscription

    Asked by kjprforms on April 26, 2013 at 02:06 PM



       I just need to cancel the current subscription(which is on credit card gateway) and renew it again through paypal. I tried to downgrade the subscription but it doesn't work. Can you please downgrade it for me aso that i can upgrade thru my paypal account


      Thanks in advance

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    Answered by glennlee on April 26, 2013 at 02:32 PM

    Sorry for your inconvenience.

    Upon your request, your account now is downgraded to free user. Thanks!

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    Answered by kjprforms on April 26, 2013 at 02:42 PM

    Thanks. Payment has been made. Please switch me to premium as soon as possible as i have crossed my quota in payment submissions forms.

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    Answered by glennlee on April 26, 2013 at 02:54 PM


    Your account is now Premium again. If you cannot see the changes, please try to log out your account then re-log in to your account. Thanks!