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    Forms not received in email

    Asked by jodom on April 26, 2013 at 03:20 PM

    Good afternoon! I've set up a website that incorporates several different forms for individual users.  I have sent test emails from each form, however they appear to not be coming to my inbox.  I have set the sender name on each form to noreply@jotform.com, which I knew was a fix I was informed of a while back, however that doesn't appear to be helping at all. Any assistance is certainly appreciated!

     

    Jason Odom

    Page URL:
    www.sunherald.com/static/advertising/asktheexpert

    email Emails JotForm name sender
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    Answered by sidharth_kch on April 26, 2013 at 03:29 PM

    @jodom

    I checked your from "" and verified the email notification configuration has no issue. I checked our email server log and see that emails are getting delived to your email id. Here is the email server log for your reference:

    /var/log/jotform/amazonSES.log:[26/Apr/2013:15:16:24 -0400] 31145904040139 AmazonSES Sent email to jodom@sunherald.com - MessageID:0000013e47c665eb-c809d838-3573-42df-bdce-c2654670ac20-000000 - RequestId:c96607ea-aea5-11e2-bf7b-f5f0eafd06fd

    Request you to please check in your SPAM forlder and see if the emails are there. Let us know if you continue to have this issue.

    Thanks,

    Sidharth