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  • Profile Image

    We have stopped recieving our jot form requests from our website for the past 2 months.

    Asked by Jeff Cannon on April 26, 2013 at 03:36 PM

    Here is a link to the page on our site: http://www.lasercutsline.com/resources/free-sample.html

    We did switch our email servers a month ago. Ca that be part of the issue? If so how do we fix it?

    Page URL:
    http://www.lasercutsline.com/resources/free-sample.html

    email site www
  • Profile Image

    Answered by sidharth_kch on April 26, 2013 at 03:45 PM

    @Jeff Cannon

    Yes thats correct. Your email id "jeff@morrismagnets.com" is in our bounce list (reason mentioned below).  

    Result: 

    jeff@morrismagnets.com is IN the bounce list  

    Reason(s) : 5.4.7 - Delivery expired (message too old) 'DNS Soft Error looking up morri=

    smagnets.com (MX) while asking recursive_nameserver1.parent. Error was: una=

    ble to reach nameserver on any valid IP'

    I have removed this email address from the bounce list and you should start receiving your submission emails.

    Should you have any questions please feel free to contact us.

    Thanks,

    Sidharth

  • Profile Image

    Answered by Jeff Cannon on April 26, 2013 at 04:01 PM

    It is working again. Thank you

  • Profile Image

    Answered by sidharth_kch on April 26, 2013 at 04:22 PM

    @Jeff Cannon

    Glad to know that your issue was resolved.

    Should you have any questions please feel free to contact us.

    Thanks,

    Sidharth