Have Run out of free usage and still not able to get the form to work.

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    secolor
    Asked on April 26, 2013 at 04:26 PM

    FTP Problems with your forms. 

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    EltonCris
    Answered on April 26, 2013 at 04:57 PM

    Hi,

    I have reseted your SSL counter to zero to avoid overlimits, take note that we can not do this again.

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    I can't seem to find any submission with your FTP Form, may we know exactly the problem you've encountered? I would suggest not to use secure form (https) yet if you'd like to make tests to your form to avoid overlimits. Note that free user's SSL Limit is 10/month.

    We'll be looking forward to your reply. Thank you!

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    cr3250
    Answered on April 26, 2013 at 08:13 PM

    I have waisted so many of my forms (about 25) testing my form, and running it by everyone.   I am worrying that by the time everyone tests it (we are talking governmental ok), that all my 100 forms will be used up.   I feel for this user...:(   (Don't reset my counter.)

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    Welvin
    Answered on April 27, 2013 at 04:33 AM

    Hi,

    Let me just clarify, are you are referring to the 100 submission limit, right? Also, your problem is about FTP;

    1. Is it files are not uploading when you setup FTP?

    2. Is it your initial setup do not work - test connection failed?

    Can you please explain that further? Can you please share with us what particular form that you'd like to setup FTP? Basically, we have a guide for that: How to Enable FTP on Form Submissions.

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    Also, resetting your submissions limit doesn't delete any existing submissions within your form. It's just the counter resets back to zero. No data are lost, no need to worry - if that's the case here. :)

     

    Thanks