Credit Card Authorization to capture clients CC info.

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    Asked on January 07, 2020 at 01:23 PM

    Hey team,

    I created a credit card authorization form to capture my clients CC info using the stripe integration and creating a free product. I have an entry to the form, but it never shows me the cc info, and when i go to my linked stripe account, there were no new customers added. Is this maybe because the product was free so strip didn't even process it? I am trying to figure out how to collect this information as quickly as possible. 

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    Answered on January 07, 2020 at 04:31 PM

    Thank you for contacting us. Please note that collecting credit card information goes against our terms of use:

    "Phishing. You agree that Jotform Inc. may terminate your Jotform Service immediately if a form’s purpose is found to be deceptively obtaining, for example: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately."

    If you want to charge customer later, it can be done through a payment integrate, please check this guide:

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    Answered on January 07, 2020 at 06:23 PM

    hey, I know about the phishing thing, this is why i created a stripe payment integration already like the one showed in your link. I am just trying to figure out where this information went because Stripe customer support said that a new client was never created in their system and on the jotform submissions the info is not listed either. 

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    Answered on January 07, 2020 at 10:20 PM

    It seems you already configured the Stripe payment field to authorize payments based on the last form submission:


    When you click the Stripe customer ID, it will bring you to your Stripe dashboard and should see the customer record there.