What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why do I get this error message: 'You have to set the valid credentials first' ?

    Asked by tomasibrown on April 26, 2013 at 05:31 PM

    I've been able to go in my templates and change my pricing but JotForm is not allowing me to

    do this.  I keep getting this error message:   You have to set the valid credentials first.


    Thanks for your help.



    Page URL:

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    JotForm Support

    Answered by Mike_T on April 26, 2013 at 06:00 PM

    Thank you for contacting us.

    It looks like that form is not integrated properly with the Stripe service.

    Can you please click on the big blue 'Connect with Stripe' button to see if it helps?