I am not getting notifications when someone fills out my form

  • shenna.barrette26
    Asked on January 8, 2020 at 8:45 AM

    Hi. I have had a couple people try to fill out my form. One person filled it out to completion and it did not send me any notification.

    The next 2 people filled it out and it stopped them and would not let them upload a phone in a required field.
  • Girish JotForm Support
    Replied on January 8, 2020 at 10:05 AM

    Are you referring to this form "200038769344154"?

    If yes, I can see both email addresses that are added as email recipients are not on the bounce list.

    Also, there seems to be only one submission so far in this form and notification email was sent out to the email recipients:

    15784955900801 26 Screenshot 10

    Could you check the SPAM folder in your Gmail settings?

    I have moved your last query regarding user unable to update a required field to a new thread: https://www.jotform.com/answers/2105666