What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why does my form not display properly?

    Asked by possumbill on April 27, 2013 at 06:22 PM

    After emailing or embedding the form, it displays additional entries after the Statement: My child's immunization shots are complete and up to date Yes or No

    At this point the form renters Nickname and several other entries.


    How can I correct this problem? I need help ASAP since I need to post this form.




    Bill Pomeroy

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on April 28, 2013 at 12:16 AM

    Hi Billy,

    Do you mean that when you received the submission through email, there are few fields that are not present on the form? If so, I would suggest you to re-create the Form Notification.

    First Step: Delete the existing one - How to Delete Notifications/Autoresponder

    Second Step: Create another one - Setting Up Email Notifications


    However, if you mean that the form do not display properly to your webpage after embedding. I suggest you to re-embed the form using our iframe method: How to Get Form iFrame Codes. After that, clear your browsers cache so you can see the changes.