What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to replace Noreply@jotform.com with a senders E-mail address?

    Asked by btaybron on April 28, 2013 at 04:31 AM

    I have a help deskt ticketing system in place. Once the form is filled out and submitted. The email is forwareded to support@twistedpairtec.com. I would like to be able to reply from that email to correspond directly with the preson how send me the form. 


    It there a way have the e-mail address auto populate with the person's email address? 

  • Profile Image
    JotForm Support

    Answered by EltonCris on April 28, 2013 at 07:27 AM


    From the screenshot you've provided, just set your "Email" field as the Reply-to Email so whenever you click "Reply" the submitters email will be automatically set as the reply to email.

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open Notification, then click on Reply-To and Recipient Settings

    3. Set Sender E-mail to noreply@jotform.com and Reply-to Email to your form's E-mail field, just like this:

    Let us know if you have any other questions or concerns. Thank you!