Server error on forms

  • RichmondPlayers
    Asked on January 9, 2020 at 1:48 AM

    My surveys are suddenly showing server error messages. Could you please advise how long this will persist?

    THanks

    Sam


    Error: Server Error

    The server encountered a temporary error and could not complete your request.

    Please try again in 30 seconds.

  • Kiran Support Team Lead
    Replied on January 9, 2020 at 2:32 AM

    We have experienced a temporary issue with our server and the issue should be fixed by now. Please check again and let us know if you notice any issue. We will be happy to take a look again. 

    Sorry for the trouble caused.

  • Idelia_morpho_conseil
    Replied on January 15, 2020 at 6:38 PM

    Bonjour j'ai le même problème.

    De plus en plus régulièrement, j'effaçais le cache du formulaire, nettoyais le navigateur, mais rien ne pouvait être fait. Y a-t-il une solution?

    Especially when I click on preview form.


    Erreur: erreur du serveur

    Le serveur a rencontré une erreur temporaire et n'a pas pu terminer votre demande.

    Veuillez réessayer dans 30 secondes.

  • Elton Support Team Lead
    Replied on January 15, 2020 at 7:25 PM

    We are truly sorry for this inconvenience. We had a server related issue today but it should be fine again this time. We are also currently monitoring for any similar issues. Please try it again and if the problem still persists, let us know. Thank you!