Server error on forms

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    Asked on January 09, 2020 at 01:48 AM

    My surveys are suddenly showing server error messages. Could you please advise how long this will persist?



    Error: Server Error

    The server encountered a temporary error and could not complete your request.

    Please try again in 30 seconds.

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    Answered on January 09, 2020 at 02:32 AM

    We have experienced a temporary issue with our server and the issue should be fixed by now. Please check again and let us know if you notice any issue. We will be happy to take a look again. 

    Sorry for the trouble caused.

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    Answered on January 15, 2020 at 06:38 PM

    Bonjour j'ai le même problème.

    De plus en plus régulièrement, j'effaçais le cache du formulaire, nettoyais le navigateur, mais rien ne pouvait être fait. Y a-t-il une solution?

    Especially when I click on preview form.

    Erreur: erreur du serveur

    Le serveur a rencontré une erreur temporaire et n'a pas pu terminer votre demande.

    Veuillez réessayer dans 30 secondes.

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    Answered on January 15, 2020 at 07:25 PM

    We are truly sorry for this inconvenience. We had a server related issue today but it should be fine again this time. We are also currently monitoring for any similar issues. Please try it again and if the problem still persists, let us know. Thank you!