One of my vendors says the Paypal payment is not secure and will not load on their computer

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    sshanerohionena
    Asked on January 09, 2020 at 07:49 AM

    I created a form with payment option using paypal. A vendor attempted to pay and stated 

    The link to pay via Pay Pal is not secure and will not load on my computer. Any other methods for credit card payments available?

     

    Is there a way to make it secured or options to help?

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    Welvin
    Answered on January 09, 2020 at 08:27 AM

    The form is secure and will always open with HTTPS on the URL. Would you mind asking the vendor to provide a screenshot of the error they're getting? Perhaps, it is there Anti Virus or security settings that are blocking Jotform, so it is not related to the form, but to their computer.

    We have Stripe, Square, Authorize.net that offers credit card payment.

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    sshanerohionena
    Answered on January 09, 2020 at 08:44 AM

    I will email the vendor and attempt to get a screen shot.

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    roneet
    Answered on January 09, 2020 at 09:20 AM

    It must be the Firewall settings, Antivirus, the browser extension that could cause the issue. Could you please ask the user to check these settings on his end.

    We are waiting for the response.

    Thanks.

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    roneet
    Answered on January 09, 2020 at 09:20 AM

    It must be the Firewall settings, Antivirus, the browser extension that could cause the issue. Could you please ask the user to check these settings on his end.

    We are waiting for the response.

    Thanks.