What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Please provide us the form id so we can check, or is it happening to all your forms?
If it's form specific, please remove and re-create the notification setup.
1. Go to Setup & Embed
2. Email Alerts
I have clone one of your form and works fine: was able to submit and receive the notification alert.
Please let us know if the above suggestion didn't work.