Why my account is suspended?

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    BeingEmpowered
    Asked on January 09, 2020 at 11:59 AM
    Hello, I only requested that my shared template be removed. However, my
    account is now suspended. Can you share with me why and how to correct this?
  • Profile Image
    AndrewHag
    Answered on January 09, 2020 at 12:04 PM

    Your account was suspended as the forms in your account collecting social security numbers and also requesting ID uploads from the users which is against our Terms of Use.

    If your purpose is not to collect SSN from the general public, but from your own customers you comply with recommendations below, then we can make the exception:

    1. Add the Terms & Conditions Widget for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    This will make you the sole responsible for collection and handling. Also, as it a free account, you cannot collect ID uploads from the users.

    We can only re-activate the account if you agree to add the required widgets and delete the ID upload field.

    Or we can just delete the fields and re-activate your account.



  • Profile Image
    BeingEmpowered
    Answered on January 09, 2020 at 12:50 PM
    Yes, only from my clients so I will add the wizards. Are they located where
    I add everything else? That form doesn't have an ID upload that I'm aware
    of but I will confirm and fix it.
    ...
  • Profile Image
    BeingEmpowered
    Answered on January 09, 2020 at 02:50 PM
    How long will it be before my form is enabled again so that I can make
    updates? I have clients waiting for me.
    ...
  • Profile Image
    John
    Answered on January 09, 2020 at 05:59 PM

    There were several fields that violate our Terms of Use. We need to delete them before we reactivate the account.

    You can add them back after adding the mandatory widgets mentioned by my colleague above. Here are some of the fields that need to be removed:

    15786106902108146.png

    15786107022108146 2.png

    15786107172108146 3.png

    15786107402108146 4.png

    Please advise if you agree.


  • Profile Image
    BeingEmpowered
    Answered on January 09, 2020 at 06:50 PM
    I was told that I could just add the widgets. Why does it have to be
    deleted first? It's going to mess up he form. I can add the widgets as soon
    as I'm back into my account
    ...
  • Profile Image
    AndrewHag
    Answered on January 09, 2020 at 11:47 PM

    I just deleted the ID upload field and re-activated your account as it is not allowed to collect ID uploads with a free account.

    To collect SSN information, please add required widgets to avoid the automatic suspension of your account again.