File upload > Missing files on submission though field is REQUIRED

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    saylett
    Asked on January 09, 2020 at 01:35 PM

    Our form requires documents to be attached, but the attachments are always showing up in the results. When I test it, the attachments come through, but when our applicants submit their applications, the attachments don't come through.

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    JohnRex
    Answered on January 09, 2020 at 03:45 PM

    I can see that there are 5 submissions that have missing file uploads. However, I wasn't able to replicate the issue when I cloned the form and made a test submission.

    Can we make a test submission to your form as well and see if we'll be able to reproduce the problem?

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    saylett
    Answered on January 09, 2020 at 03:46 PM

    Of course!

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    JohnRex
    Answered on January 09, 2020 at 04:59 PM

    I just made a test submission to your form and I can see that the uploaded files are there.

    Since I can not replicate the issue on my end, let me escalate this to our backend team for them to confirm if there were files sent to our server. We'll let you know on this thread once an update is available.

    If there's none, I'm afraid you need to ask them to make a new submission.

    Apologies for this inconvenience.