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  • Profile Image

    Cannot get Email Alert and Thank you page display as blank page

    Asked by makkanuka on April 29, 2013 at 04:43 AM

    Hi

    I don't get notification email from user.

    and when they submit form  Thank you page display as blank page , only show url as http://submit.jotform.me/server.php

    and user also don't get email confirmation (already check  spam folder) .

     

    BTW , I try testing both notification email and auto responder , it both come to my mailbox without problem.

    What should I do? , help please...

     

    Page URL:
    http://form.jotform.me/form/31172076184451

    email JotForm problem check
  • Profile Image
    JotForm Support

    Answered by Welvin on April 29, 2013 at 06:05 AM

    Hi,

    On the Email Notification, try using noreply@jotform.com as the Form Sender Email: 

    -------

    On Auto Responder, change noreply@jotform.com to your own email address;

    ---------

    With regards to the thank you page, I can see the error. It's because of the captcha field on the second page after you hit submit button. I've look for the reason and found out that the Free Text HTML field under the Form Collapse "สำหรับผู้ปกครอง ลงนามอนุญาต" is causing this to happen.

    To fixed that, simply copy the text from the field and paste it as "Plain Text";

     

    Let us know for the results.

    Thanks

  • Profile Image

    Answered by makkanuka on April 29, 2013 at 11:24 AM

    Hi

    I follow your suggestion for both issues but the problem still exist.

     

    For Thank you page , I even try delete that html field but still not work.

     

    So I decide to create new form from some basic template

    and everything is working like it should be now....

     

    Thank you for your quick support anyway.

     

  • Profile Image

    Answered by glennlee on April 29, 2013 at 01:04 PM

    Hi,

    It sounds that everything is working fine now. Are you still having issues?

    If you need any assistance please do not hesitate to contact us again. Thanks!