Need help with submitted form

  • Tracy
    Answered on January 09, 2020 06:14 PM

    I created a form and when I submit it I get an error that it needs an ID number. I also don't see the PayPal payment options in the submitted firm but I do see them in the build. 

  • Girish JotForm Support
    Answered on January 09, 2020 10:36 PM

    I cannot see a payment field integrated into the form link that you've shared above.

    Please provide us a screenshot of the error so that we may check further. Please follow this guide to attach a screenshot on this support thread: 

    Please also note that you'll need to remove the below credit card fields in the form as it is in violation of our Terms to collect credit card data via forms. This could lead to account suspension.

    15786272781001 8 Screenshot 10

    You can integrate any of our authorized payment processors instead into your form -