Account recovery

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    Reese 
    Asked on January 09, 2020 at 09:18 PM

    So apparently I signed up with an email that was similar to mine but not exactly. I am not able to retrieve my account or my invoice. My credit card statement can verify that I paid for the monthly fee. Is there a way to reset the login email so I can retrieve my forms and my invoice and continue with my account? Please help. Thank you. 

    Answered by Jed_C 


    It is under c*****t.c****i****l****ns@**a**.com email. You can reset your password by following this guide https://www.jotform.com/help/489-How-to-reset-the-password.

    For your invoice, please check this guide https://www.jotform.com/help/329-How-to-Check-Invoices.

    Let us know if you have any questions or if you need further assistance. 

  • Profile Image
    AndrewHag
    Answered on January 10, 2020 at 01:36 AM

    I see that you already got the response on the other thread.

    https://www.jotform.com/answers/2108756

    Please reply to that thread with the required information so we can proceed further.