My account is suspended?

  • darris adkins
    Asked on January 10, 2020 at 12:17 AM

    I reset my password and it says login failed account suspended.  can you assist? 

  • Richie JotForm Support
    Replied on January 10, 2020 at 4:34 AM

    I have checked your account adkinsdarris and it seems your form 193486158793172 is collecting credit card credentials, which violated our terms of use.

    My account is suspended? Image 1 Screenshot 20

    In order for the suspension to be lifted , we would need to delete the guilty fields in your form.

    Let us know if you wish to comply and we will lift the suspension.

  • darris adkins
    Replied on January 10, 2020 at 10:50 AM
    yes please remove fields
    ...
  • Richie JotForm Support
    Replied on January 10, 2020 at 12:01 PM

    I have removed the guilty fields in your form and lifted the suspension in your account.

    If you want to receive payments in your form, you may use our available payment integration.

    Guide:https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm