I would like to change our username

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    Asked on January 10, 2020 at 11:18 AM

    I tried to change our user name from HanwhaTechwin to HanwhaTechwin1 but this account was locked some reason. 

    We used to pay but this is free account now.

    Can you help us to have access this account again?

    The email address about this account is j.johnson@hanwha.com and the user name was HanwhaTechwin.


  • Profile Image
    Answered on January 10, 2020 at 01:08 PM

    The username is HanwhaTechwin2019. The registered email is sarah.horn@hanwha.com. To change the username, please follow the steps on this guide:


    There is another account which is paid. The username is Hanwhaglobal (ne****ter@hanwha.com). Are you aware of this?