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lesearlsAsked on January 10, 2020 at 11:20 AM
My name is Les (Lester A Earls)
I notice you want to automatically renew my jotform account.
Please don't, because my mortgage payment will default.
I am retired. I deliberately did not renew jotform as I am retire and behind on bills because of medical bills.
Do not renew my account.
Les Earls
(210) 442-9886
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enterprisesupportteamReplied on January 10, 2020 at 1:13 PM
Hello Les!
I do apologize for any inconvenience this may be causing you, I am more than happy to investigate this issue further for you.
After checking your account details, I see that you are currently on a FREE plan and there are no pending payments. I also see that you were refunded for your most recent payment of $190 dollars and your BRONZE plan was canceled. Please allow 3 to 7 days for the refund to take effect.
Again, I would like to apologize for the inconvenience this has caused you and please do let us know if you have any further questions or concerns!