Please do not renew my account with Jotform

  • Profile Image
    lesearls
    Asked on January 10, 2020 at 11:20 AM

    My name is Les (Lester A Earls)

    I notice you want to automatically renew my jotform account.

    Please don't, because my mortgage payment will default.

    I am retired. I deliberately did not renew jotform as I am retire and behind on bills because of medical bills.

    Do not renew my account.



    Les Earls

    (210) 442-9886

    lesearls@gmail.com


  • Profile Image
    FelipeSantana
    Answered on January 10, 2020 at 01:13 PM

    Hello Les!

    I do apologize for any inconvenience this may be causing you, I am more than happy to investigate this issue further for you.

    After checking your account details, I see that you are currently on a FREE plan and there are no pending payments. I also see that you were refunded for your most recent payment of $190 dollars and your BRONZE plan was canceled. Please allow 3 to 7 days for the refund to take effect.

    Again, I would like to apologize for the inconvenience this has caused you and please do let us know if you have any further questions or concerns!