I need to update my email address

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    Asked on January 10, 2020 at 02:08 PM

    I have tried updating my email address and it never actually saves. 

  • Profile Image
    Answered on January 10, 2020 at 04:25 PM

    Please make sure that the email address you want to add is not registered to any Jotform account.

    Please share the email address here so we can check it further. 

    I also set this thread to private. Only you and supporters can open this thread.

  • Profile Image
    Answered on January 30, 2020 at 09:33 PM

    The email on file is:


    It needs to be:


    I also tried updating it to:


    It never saves no matter what I try to do!