Payment process not working

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    Katherine 
    Asked on January 10, 2020 at 02:57 PM

    I created a form with a payment option linked to standard PayPal.  When I test the form, I complete all of the required fields and click the payment button and it just sits and says Please wait....

    It's not taking me to PayPal to complete the transaction.

    Please help!

    Screenshot
  • Profile Image
    VincentJay
    Answered on January 10, 2020 at 05:46 PM

    Are you referring to this form? https://www.jotform.com/200095232698154

    I submitted a test submission and it went through and redirect me to the PayPal page.

    Is the issue resolved? If not, please share the form link so we can investigate it further. Also, is the form embedded on a website? If yes, please share the website link too.

    Thank you.