It STILL goes to spam

  • Jim
    Asked on January 11, 2020 at 2:31 AM

    It STILL goes to spam

  • KrisLei Jotform Support
    Replied on January 11, 2020 at 3:33 AM

    Hi Jim,

    I assumed that you are referring to this form, 200075491648154, correct? If so, you are referring to gweniespastries account?

    Kindly try to add a custom sender address to your email notifications: How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    If the issue still persists, try following this guide to verify further the issue on the settings on your form's email notification: How-to-Prevent-Email-Bouncing-Related-Issues

    Let us know if you need further assistance or if you are experiencing the same issue.