What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Issues with email notification

    Asked by Michelle Wood on April 29, 2013 at 02:33 PM

    We have a jotform application on our website and are receiving sporadic email notifications regarding form completion.  Can you please provide the email server logs to determine if this is an issue on our end?

     

    The form is located at http://donate.metrohealth.org/sslpage.aspx?pid=478

    Page URL:
    http://donate.metrohealth.org/sslpage.aspx?pid=478

    email email notification JotForm email notifications jotform application
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    Answered by sidharth_kch on April 29, 2013 at 03:23 PM

    @Michelle Wood

    I dont see any issue with your form. To ensure that emails are delivered, you should actually change your "Sender Email" of your notification to "noreply@jotform.com". 

    The problem with not using noreply@jotform.com as the sender email of your notifications, is a lot of email service providers can filter as spam, emails which dont originate from the same domain where the form is embeded. 

    Unless you have option to whitelist our email server ip address, leaving the sender email of your notfications as noreply@jotform.com may the best way to ensure our emails dont get blocked by any mail service provider.

    Thanks,

    Sidharth

  • Profile Image

    Answered by MetroHealth on April 29, 2013 at 03:30 PM
    Sidharth-

    We are receiving some emails, so I do not believe this is an issue with
    our spam filter since all are received from the same sender. Can you
    please forward the email server log, so we can ensure all of the emails
    are being generated correctly? I have identified which applications
    have been received by email and which ones have not.

    Michelle
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    JotForm Support

    Answered by jonathan on April 29, 2013 at 05:50 PM

    Hi Michelle,

    As my colleague Sidharth already mentioned, the probable caused of having sporadic email notifcation is due to the form's email notification settings. We suggest that you adjust this on your form's setup. You may also review this guide to further understand the details

    How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    You can get your form's email logs from here

    Please inform us if you have further inquiry.

    Thanks.