Why is my account suspended?

  • Profile Image
    Shawn Goins 
    Asked on January 11, 2020 at 11:41 AM

    Hi- My login is suspended.  Please assist.

  • Profile Image
    Ashwin
    Answered on January 11, 2020 at 12:06 PM

    I did check your account and found that it is currently suspended because of the credit card related fields you have added in form "Charge Authorization Form" & "SPANISH Charge Authorization Form". 

    Please note that you should not add questions in form to ask user's credit card details. Creating such forms are not allowed and violates our terms of use.

    If you want to collect the payment information from users and charge them at a later date, it is possible to achieve your requirement by taking advantage of our "Payment Authorization" feature. You may like to take a look at the following guide which should help you: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization 

    For now, I have deleted the credit card related fields from your forms and activated your account again. 

  • Profile Image
    Shawn Goins 
    Answered on January 11, 2020 at 12:25 PM

    We are a storage facility. We need to collect credit card information from our customers for their monthly rent amount, which can change and fluctuate.  I tried to make a credit card form and it wanted me to have set prices or products.  Can you show me how to make a secure credit card form on which the customer can type in the amount of the payment?
  • Profile Image
    Michael
    Answered on January 11, 2020 at 12:41 PM

    I have moved your new concern to a new thread considering it is about another topic.

    Here's the link to the new thread — 

    https://www.jotform.com/answers/2111288

    We will be responding to that thread shortly.