- PrudenceAsked on April 29, 2013 at 03:07 PM
I submitted a ticket earlier today but did not get any answer. A few days ago it appears that the submitted forms stopped being automatically distributed to their distribution list. It appears from the forum that a lot of people are having this same issue. Is this being resolved? This is the case with all of my forms and I am having to go in and manually email them all out.
My forms are located at https://hotelwifi.com/forms.
- moonzkieAnswered on April 29, 2013 at 03:41 PM
I have made a test submission on your form and according to our mail logs the notification was successfully sent to your emails:
Also, please check this guide on how to prevent not receiving notification emails issue: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
- KooltempocontactAnswered on April 29, 2013 at 03:54 PM
I was having the same issue and found that GODADDY users are having this issue. Seems Godaddy is blocking emails from JotFORm sence 02 days ago. When I contacted godaddy they requested a bounceback notification from JotForm so that they can check and fix the issue...Is it possible to provide a bounceback notification?
FOR EVERYONE HAVING THIS ISSUE, PLEASE ADD A SEPERATE NOTIFICATION AND USE A HOTMAIL OR YAHOO EMAIL ADDRESS TO RECEIVE THE NOTIFICATION UNTIL THIS ISSUE IS RESOLVED BY JOTFORM AND GODADDY!!!
- jeanettebmzAnswered on April 29, 2013 at 05:03 PM
I thank you very much for letting us to know this, we will contact Goddady to sort this out
- jeanettebmzAnswered on April 29, 2013 at 05:11 PM
@Prudence , @Kooltempocontact
I have forwarded this issue to our CTO, he will contact Goddady, in the meantime, please make sure your sender email address in all of your email notifications is firstname.lastname@example.org , this should solve it because it's on a cloud service