Just created an account and the login is saying suspended

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    David Parsons 
    Asked on January 12, 2020 at 02:45 AM

    Hello! I just signed up for an account and when I go to login, it says that the account is suspended. Also, the verify email link was invalid. 

    Screenshot
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    Mike_G
    Answered on January 12, 2020 at 03:10 AM

    We would like to apologize for any inconvenience. I have checked your account and it doesn't have any forms created in it yet as it was just created as you mentioned.

    Our anti-phishing system must have flagged your account by mistake. I have reactivated your account. You should be able to login to your account again.

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    David Parsons 
    Answered on January 12, 2020 at 03:12 AM

    Thank you, Mike!

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    David Parsons 
    Answered on January 12, 2020 at 03:50 AM
    It’s not saying that I’m suspended anymore, but it doesn’t load anything when I click the login link. It turns color when I roll the mouse over the button, but when I press it, nothing happens.
    ...
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    David Parsons 
    Answered on January 12, 2020 at 03:54 AM

    So, now it doesn't say anything, but the login button does nothing at all for me now. Tried logging into it on my wife's computer, thinking maybe it was a cache thing, and it still says suspended. 

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    Mike_G
    Answered on January 12, 2020 at 05:52 AM

    I'm sorry for the trouble this had caused you. I can confirm that your account has been reactivated. Please check it again and let us know if you need any further assistance.