Just created an account and the login is saying suspended

  • David Parsons
    Asked on January 12, 2020 at 2:45 AM

    Hello! I just signed up for an account and when I go to login, it says that the account is suspended. Also, the verify email link was invalid. 

    Jotform Thread 2111731 Screenshot
  • Mike_G JotForm Support
    Replied on January 12, 2020 at 3:10 AM

    We would like to apologize for any inconvenience. I have checked your account and it doesn't have any forms created in it yet as it was just created as you mentioned.

    Our anti-phishing system must have flagged your account by mistake. I have reactivated your account. You should be able to login to your account again.

  • David Parsons
    Replied on January 12, 2020 at 3:12 AM

    Thank you, Mike!

  • David Parsons
    Replied on January 12, 2020 at 3:50 AM
    It’s not saying that I’m suspended anymore, but it doesn’t load anything when I click the login link. It turns color when I roll the mouse over the button, but when I press it, nothing happens.
    ...
  • David Parsons
    Replied on January 12, 2020 at 3:54 AM

    So, now it doesn't say anything, but the login button does nothing at all for me now. Tried logging into it on my wife's computer, thinking maybe it was a cache thing, and it still says suspended. 

  • Mike_G JotForm Support
    Replied on January 12, 2020 at 5:52 AM

    I'm sorry for the trouble this had caused you. I can confirm that your account has been reactivated. Please check it again and let us know if you need any further assistance.