Login issue - suspended account

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    Toni 
    Asked on January 12, 2020 at 11:57 AM

    To whom it may concern,


    Everytime I'm trying to login it keep telling me that my Login failed - SUSPENDED

    Screenshot
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    Kiran
    Answered on January 12, 2020 at 01:52 PM

    I see that your account is suspended due to multiple violations of our terms of usage. Online Form Builders, including Jotform, are sometimes being used for identity theft and we go to great lengths to prevent this. That is why collecting ID numbers is considered as phishing activity, as stated in our Terms of Use.


    Our phishing detector will automatically flag the forms found and suspend the account or this can be manually performed by our Staff.


    If your purpose is not to collect these data from the general public, but from your own customers, then you need to comply with two things.


    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.


    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.


    However, we do not allow uploads of any sensitive personal information like passports, social security cards, driver's licenses, credit/debit cards and statements, bank statements, voided cheques, birth/marriage certificates, visas and photo IDs.


    In order to reactivate your account, kindly provide us the following information:


    1. The URL where your form is used.


    2. Your website or proof of affiliation to a legitimate institution.


    3. Share with us a document that will prove that you're authorized to use the said logos.


    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.


    Send these proofs to reviewers@jotform.com with Thread #2111976 as your subject. We will let you know about the status of your account after a thorough review of your proofs.


    Or, we can just remove the offending fields and logos so we can lift the suspension on your account. 

    Thanks!