What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm Upgrade Questions

    Asked by drewbourke on April 29, 2013 at 05:11 PM

    We are going to upgrade to the Premium Plan. But, let's assume we get busy and need to buy the Professional Plan. Will we get full credit for our previous purchase?

    Ps - We'll pay by the year to save money.

    We LOVE JotForm :-)

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    JotForm Support

    Answered by EltonCris on April 29, 2013 at 09:57 PM


    We can provide you refund for the remaining unused months of your Premium Yearly Plan, however once your yearly plan reached 6 months or longer, we can't provide you any refunds anymore. That's one of our payment's processor policy.

    Regarding on the upgrade or switch to a higher plan, you can do that anytime  you wish.

    Feel free to let us know if you have further questions. Thank you for the love! =)