My Accounts showing as Starter but I upgraded last month

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    Asked on January 13, 2020 at 04:39 AM

    Can you please check my account as it's says starter but I was upgraded to Silver. 

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    Answered on January 13, 2020 at 07:37 AM

    You had upgraded to the Bronze yearly plan on Nov 30, 2019. 

    It's possible that when you Bronze monthly plan was deactivated in Dec 2019, the account automatically downgraded to Free.

    I have now reset your account to the Bronze yearly.