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Peter BeasleyAsked on January 13, 2020 at 5:34 AM
Hello,
Nobody at the school can use Jotform forms currently as it appears to have been blocked. Are you able to resolve this urgently please?
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Welvin Support Team LeadReplied on January 13, 2020 at 8:25 AM
Hello Peter,
The status of your current IP address (104.198.25.182 ) is whitelisted. Please check that again and confirm to us if the IP is the same. You can visit the page below to verify that:
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beasleypReplied on January 13, 2020 at 8:50 AM
Its currently 217.181.23.104
Kind Regards
Peter Beasley -
Welvin Support Team LeadReplied on January 13, 2020 at 10:01 AM
I've whitelisted the given IP. Please check again.
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beasleypReplied on January 13, 2020 at 10:50 AM
Thanks, that works for me, just waiting to see if my boss can access it now too
Kind Regards
Peter Beasley